Privacy Policy

This privacy and cookie policy details Troup Bywaters + Anders commitments and compliance with the Data Protection Act 1998. Please note that this policy covers your personal information held on this website.

Your personal information

We will only collect information from you when necessary, in order to communicate with you, or to ensure we can provide a service to you. When we do collect this data, it is done so and stored using secure and encrypted methods only. We will store your personal information for a period of five years, at which point we will contact you to ask for your permission to continue holding your personal information for a further five-year period. Your data will never be processed outside of the EU.

We will only use your personal information in a fair and secure way and never share it with any other party or use it in a way you didn’t agree to when you provided your information to us. When we do use your data, we will only share this with our employees, contractors and agents, where necessary, to fulfil a valid purpose and in line with your original agreement with us.

You are entitled to request a copy of the personal information we hold about you, free of charge. To make a request, please email your name along with any email addresses you currently use or have done in the past to and we will be in touch. You will have the opportunity to update, withdraw consent or ask us to remove some or all of your personal information we hold.

Your right to be forgotten

Alongside your right to ask for a copy of all your personal information we hold, you can request that we remove all of your personal information from our records, free of charge. All you need to do is to complete the short form at, and we’ll find and remove all of your data. You will receive a message from us confirming receipt of your request, as well as confirmation once your data has been removed.

Your right to complain

If you are not completely satisfied with the way your data has been handled by Troup Bywaters + Anders, you have the right to complain to the Information Commissioner’s Office (ICO) in the UK.

Troup Bywaters + Anders is registered with the ICO, registration number Z6941773

For more information on the ICO, please visit:

Notification of changes

Any updates to our website terms and conditions or privacy policy, we will notify users visiting the website for a period of 2 months.


By using this website, Troup Bywaters + Anders is able to and may track anonymous user information in order to perform internal research on its users’ demographics, interests, and behaviour. This information may include the URL from which you arrived, the next URL you may visit, what browser you are using, and your IP address.

On this site, we use cookies to track anonymous usage data, feeding into our site analytics to allow us to learn and improve our website user experience.

You can choose to browse our site without cookies by switching them off in your browser. To do this, simply use the help function in your browser but please be aware that this will affect your ability to use our mapping tools and may prevent you from being able to use other sites.

We use the following cookies on our site:

Cookie Name Purpose
Google _ga Used to distinguish users
Google _gid Used to distinguish users
Google _gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.


Troup Bywaters + Anders makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Troup Bywaters + Anders makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Troup Bywaters + Anders, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any Troup Bywaters + Anders express provisions to the contrary in any written license or subscription agreement from Troup Bywaters + Anders in respect of the use of any online service provided via this website.

This Privacy Policy may be updated from time to time, and so you should review this Policy periodically.